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BAGGAGE RECOMMENDATIONS FOR VIPI FLY USERS

At VIPI FLY, the safety, comfort, and peace of mind of our users are our top priorities. This guide is designed to ensure every detail of your trip is handled with care, backed by our team at every stage of your experience.

On both domestic and international flights, users may carry baggage in line with VIPI FLY recommendations, as detailed below.

1. Baggage limit.
a) We recommend using a carry-on bag (55 cm x 40 cm x 25 cm) with a maximum weight of 12 kg.
b) You may bring hand luggage with a maximum weight of 5 kg, which may include:

• Small bags: purse, wallet, regular backpack, tote bag, slim briefcases for documents or laptops.
• Electronic devices: laptop, tablet, mobile phone with accessories (charger and headphones), cameras without bulky cases.
• Valuables: jewelry, watches, medicines or personal medical kits (include prescription), cash (for domestic flights there is no limit, but for international flights the limit is 10,000 USD, which must be declared; not declaring this amount may result in fines).
• Comfort items during the flight: sunglasses, reading glasses, jackets, coats, and minimal personal hygiene items.

2. Dangerous items:
- Explosives, fireworks, or flares.
- Flammable substances (gasoline, paints, aerosols).
- Corrosive chemicals (acids, bleach).
- Compressed gases (except authorized medical oxygen).
- Fuel containers.
- Flammable liquids.
- Firearms or ammunition without proper authorization. When authorization exists, a process must be carried out with ARPEL consisting of the following steps:
The National Guard agent(s) will carry out the corresponding inspection, which includes the physical verification of the weapon and the documentation that proves its ownership and legal carrying permit. In some cases, this procedure may take place at the National Guard facilities.
The carrier must present a valid official ID and the firearm carrying permit.
The officer will complete the corresponding form and, once the inspection is completed, boarding will be authorized.
d) The procedure takes approximately 30 minutes, so you are requested to arrive with sufficient time in advance. In case of delay, we appreciate timely notice.
e) This procedure must be performed at each airport visited. Depending on the location and local regulations, the National Guard may decide to carry out the inspection at their offices instead of at the FBO (if available) or General Aviation ramp.
In some airports, an additional inspection by SEDENA may also be required, in line with current security regulations.
2.1 Bulky items not coordinated in your ticket:
- XXL hard suitcases (difficult to store).
- Unreported sports equipment (surfboards, kayaks).
- Large musical instruments (double basses, pianos).
- Large furniture or artwork.
2.2 Regulated goods:
- Illegal drugs or controlled substances.
- Animal/plant products without certification.
- Illegally traded items (stolen antiques).
3. Extra baggage.
If the operator you are flying with allows additional baggage, the option to add it will appear during the seat purchase process, both in the app and on the website.
a) Extra baggage should be the size of a typical carry-on suitcase with an approximate weight between 10 and 12 kg. This capacity may vary depending on the air operator, so we recommend checking their specific guidelines before your flight.
b) Transporting extra baggage will generate an additional cost, which varies according to the policies of the operator. If this option is not available, it means the operator does not allow extra baggage for that flight.
c) Do not include prohibited items in your extra baggage (as mentioned in the dangerous items section).
d) If you need to travel with medical equipment, notify us in advance of the type of device. It must be portable and comply with onboard safety and space requirements.
If you need to transport bulky or specialized medical equipment, we suggest considering an air ambulance option to ensure a safer and more comfortable experience tailored to your medical needs.
5. Special baggage
On private flights, special baggage requires extra consideration due to its size or value. Transporting this type of baggage will incur additional costs, which will vary depending on the operator’s policies.
Operators will indicate whether their aircraft can carry special equipment. This will depend on the conditions they provide. Based on that, additional space can be purchased to transport the following categories:
To avoid issues, we suggest not including any prohibited items in your baggage.
Examples of special baggage:
- Musical instruments (such as guitars, violins, saxophones, etc.).
- Sports equipment (skis, surfboards, bicycles, golf equipment, etc.).
- Artwork or fragile pieces.
- Professional photographic or film equipment.
- Medical or assistive equipment.
- Large or heavy suitcases or containers.

Required documentation.

To travel as a passenger on a private aircraft, the documents you need will vary depending on the type of flight (domestic or international) and the private operator’s policies.

For domestic flights:
Official photo ID (ID card or passport).

For international flights:
Valid passport.
Visa (if applicable).

Important points about your travel documentation:
Check the specific requirements of your destination before you travel, as each country may have different regulations. Make sure you have all the necessary documents and meet all requirements to avoid issues upon arrival.

Ensure all your documents are up to date and in good condition. If documents are not valid or are in poor condition, VIPI FLY is not responsible for any issues that may arise, and boarding rights may be lost.

What should you do after completing a purchase with VIPI FLY?

Once your purchase is complete, you will receive a confirmation email with your reservation number, passenger name(s), origin, destination, and flight time, as well as the address and/or FBO (Fixed-Base Operator) you must go to in order to reach the lounge and then pass security checks.

The FBO is the designated area at the airport where private aviation passengers receive services such as boarding, disembarkation, and other assistance. Be sure to follow the instructions to reach the indicated FBO correctly so you can board without issues and enjoy quality service at all times.

Please verify the correct FBO address and access routes. As part of our service, you can book ground transportation with us so we can take you to the FBO.

We suggest arriving at the FBO at least 30–45 minutes before departure, as boarding for private flights is faster than on commercial airlines. Entry and exit are usually much quicker, without long security lines.

After security, FBO staff will assign you a lounge where you can wait comfortably until boarding time.

When it is time to board, the airline operations staff will tell you where to access the aircraft.

Respect boarding times to ensure an efficient process.

FOOD AND BEVERAGES

You may bring light snacks and packaged meals to enjoy during the flight (they must comply with the destination country’s regulations).

You may bring water, coffee, tea, juices, and alcoholic or non-alcoholic beverages (they must comply with the destination country’s regulations).

Avoid foods with strong odors.

Bring your food in secure, easy-to-open containers to help prevent accidents on board.

For international flights, it is important to check the destination country’s rules regarding food products, as some (especially fresh or animal-origin products) may be restricted or prohibited.

We also offer onboard catering services with additional beverages and food so you can enjoy the options you prefer during your trip. Catering must be purchased at the time of booking.

ONBOARD WIFI

If you want WiFi during your flight, you can request it when you book. We will gladly provide this service at an additional cost so you can stay connected while you travel.

Refund and Rescheduling Policy - VIPI FLY

1. General
Due to the personalized nature of private flights, all refund or rescheduling requests are evaluated individually by VIPI FLY. The goal is to balance operational feasibility with the best possible service for our users.

2. Refunds
2.1. Refunds are not processed automatically and are reviewed case by case. If approved, the amount will be credited to the user’s VIPI FLY wallet or the original payment method.

2.2. A full refund is not guaranteed if operational costs related to the flight have already been incurred, such as slots, fuel, permits, or other services. However, each situation will be evaluated individually to determine whether a partial or full refund is possible.

2.3. Refunds will only be considered when the cancellation is attributable to the operator, such as technical failures or logistical issues.

3. Rescheduling
3.1. If the cancellation is attributable to the operator, the user may choose to reschedule the flight on the same route and under the same conditions at no additional cost. This rescheduling is subject to operational availability and requires the user’s express acceptance.

3.2. If the user does not accept the proposed rescheduling, the refund policy described in section 2 will apply.

4. User Support and Assistance
Our team is committed to supporting users throughout the cancellation or rescheduling process. In any situation, the user will be informed of the available alternatives, always seeking the most convenient solution.

5. Cancellation due to adverse weather conditions

5.1. When weather conditions pose a risk to safe flight operations and rescheduling within a reasonable time frame is not feasible, VIPI FLY may cancel the service, prioritizing the safety of passengers and crew.

5.2. In such cases, rescheduling on the same route and under the same conditions will be offered at no additional cost, subject to operational availability and the user’s acceptance.

5.3. If weather conditions force the aircraft to land at a different destination than originally planned, the concessionaire or permit holder will arrange transportation for the passenger to the final destination using the fastest and most suitable means available.

5.4. A full refund is not guaranteed if operational costs (slots, fuel, permits, etc.) have already been incurred; however, each situation will be evaluated individually to determine the appropriate refund, if any.

6. Cases where no refund applies

No refund will be issued in the following situations:

6.1. When the user does not show up at the established place and time for boarding (no-show).

6.2. When the passenger arrives after the boarding deadline and cannot board the aircraft without justified cause.

6.3. If the passenger cancels the flight by their own decision.

6.4. In cases of disrespectful or risky behavior towards other passengers or crew, the captain may cancel the flight without refund rights.

6.5. When there is false or incorrect information provided by the client that prevents the proper operation of the service.

6.6. For additional services purchased (ground transportation, meals, amenities, etc.), no refund will be granted because they involve non-recoverable operational expenses.

6.7. If the passenger arrives after the time limit and does not board the flight, the amount paid cannot be refunded.

6.8. For last-minute cancellations, no refund will be issued, since the operational costs required for the flight will already have been committed.

6.9. If the passenger’s travel documents are not valid, complete, or in adequate condition to meet legal and safety requirements, VIPI FLY will not be responsible for any resulting inconveniences, and boarding rights will be lost.

Recommendations for traveling with minors.

At VIPI FLY, we care about offering a safe and comfortable experience for all passengers, especially minors. Here are some important recommendations when traveling with children or teenagers:

Required documentation:
The minor’s passport (depending on whether the flight is domestic or international).
Official ID of the accompanying parent or legal guardian.
For international trips, check whether the destination country requires additional documents or specific permits.

During the flight:
Bring snacks, toys, books, or electronic devices to keep the minor entertained during the trip.
Pack diapers, wipes, a change of clothes, and hygiene items if you are traveling with babies or young children.
Make sure the minor keeps their seatbelt fastened during takeoff, landing, and whenever indicated by the crew.
If the minor takes medication, carry it in your hand luggage, with a prescription if needed.

Useful tips:
Notify us in advance if the minor requires medical assistance.
Avoid sudden schedule changes or activities that may disrupt their routine, especially on long flights.

During the flight
You must follow the instructions provided by onboard staff. Unlike commercial flights, not all private flights have cabin crew.
Keep your passport, headphones, charger, snacks, and anything you may need during the flight close at hand.
Even though the flight is private, it is shared, so you must respect other passengers as well as the crew.
Use headphones if you want to listen to music or watch videos.
You can use your laptop or tablet to work, respond to emails, or study during the trip.
Although private flights are more comfortable, it is always recommended to keep your seatbelt fastened during takeoff, landing, and whenever the pilot indicates.
If you travel with children, make sure they are supervised at all times.
Ensure your baggage does not block aisles or emergency exits on the aircraft.

Traveling with pets

On flights where pets are allowed, they will be marked as Pet Friendly. If you plan to travel with your pet, make sure the flight is suitable for them. Also, we recommend checking the specific policies on allowed pet size, weight, and type, as well as any additional requirements, to ensure a safe and comfortable experience for both you and your pet.

a) Only cats and dogs are allowed.
b) We recommend using a carrier that fits your pet’s size. The combined weight of your pet and the container must not exceed 45 kg (100 lb).
Only one pet per carrier is allowed.
d) The carrier must be rigid, clean, waterproof, and well ventilated. It must not have wheels or contain objects that may pose a risk to the pet. It should be scratch-resistant, have a secure, escape-proof closure, and handles that allow safe handling.
e) Transporting your pet will incur an additional cost, which will vary according to the operator’s policies.
f) If you travel with a pet stroller, it will be considered extra baggage. The corresponding fee will depend on its dimensions and the applicable baggage category.

Documentation required for domestic and international travel with your pet:
- Vaccination card: must include initial rabies vaccine and booster.
- Health certificate: must be issued by a veterinarian on letterhead, include the professional license number, and be dated no more than 5 days before departure.
- Zoosanitary certificate: An International Zoosanitary Export Certificate issued by the relevant authority (SAGARPA, SENASICA, SENASA, or CENTREX, depending on the country of origin) is required.
- Internal and/or external deworming, valid within the last 6 months, considering the trip’s return date.

Obligations during the flight:
- Controlled behavior (no barking/excessive excitement).
- Staying in the assigned area.

Recommendations:
No food 2–4 hours before the flight.
Water up to 2 hours before the flight.

Medical assistance recommendations.

At VIPI FLY, passenger safety and well-being are priorities. If you have a medical condition or need special care during the flight, we recommend the following:

- Consult your doctor before traveling, especially if you have cardiac or respiratory conditions, reduced mobility, or are under active medical treatment.
- Notify us in advance if you need special assistance, medication, medical equipment, or support from trained personnel (if a companion is required, you must include their seat in your booking).
- Pack your medications in your hand luggage, in their original containers, with a prescription if necessary.
- Inform onboard staff of any physical discomfort or unexpected medical situation. We are trained to provide basic first aid and coordinate immediate medical assistance on the ground if needed.
- Follow your prescribed medical instructions closely, including medication schedules and doses.
- Check whether the destination country requires health certificates, specific vaccination schedules, or health restrictions for pre-existing conditions.